Effective Date: November 6, 2026

These Terms of Service are established formally by TIKA j.d.o.o., the legal operator of the e-commerce website www.tikajdoo.com, to govern all access, browsing, account registration, product purchase, and all related usage activities on our platform. This binding agreement outlines the mutual rights, responsibilities, and legal obligations between TIKA j.d.o.o. and every user who visits, browses, or completes orders on our platform. For any inquiries related to these terms, you may reach our authorized support team at any time through our official contact channels: contact email myth@tikajdoo.com, contact telephone +385 42 771 790, or postal address Ulica Ivana Gundulića 11, 42240 Ivanec, Croatia. By accessing our website, creating a user account, or placing any order on www.tikajdoo.com, you confirm that you are of legal age to form a binding contract under the laws of the Republic of Croatia, and you fully agree to comply with every provision laid out in this Terms of Service agreement. If you do not agree to any clause in this document, you must immediately cease all usage of our e-commerce platform and related services.

1. Platform Overview and Eligible Users

TIKA j.d.o.o. operates www.tikajdoo.com as a dedicated e-commerce platform that provides high-quality kitchen tools and kitchen gear products for home cooking users, small cafes, and local hospitality business clients across Croatia. All products listed on our platform are manufactured to strict food-grade safety standards, built for long-term daily use, easy to clean and maintain, with most items designed to be fully dishwasher safe for maximum user convenience.

To be an eligible user of our services, you must be at least 16 years of age, or have explicit legal consent and supervision from a parent or legal guardian if you are under the age of 16. If you are registering for a business account to place bulk orders for small cafes or hospitality spaces, you confirm that you are authorized to enter into a legally binding agreement on behalf of that business entity. We reserve the full right to restrict access to our platform, cancel registered accounts, or reject service requests at our sole discretion if we determine that any user violates local laws, these Terms of Service, or poses potential safety risks to our platform, other users, or our normal business operations.

2. Account Registration and User Responsibilities

When you choose to create a registered user account on www.tikajdoo.com, you agree to provide accurate, complete, up-to-date personal information including your full legal name, valid email address, contact telephone number, and accurate shipping and billing addresses. You are fully responsible for updating your account information promptly if any of your details change, to ensure we can process your orders and deliver your purchased items smoothly without disruptions.

You are also solely responsible for maintaining the confidentiality of your account login credentials, including your unique username and encrypted account password. You agree not to share your account access permissions with any third parties, and you will notify our support team immediately if you detect any unauthorized access to your account. TIKA j.d.o.o. will not be held liable for any financial losses, order disputes, or other adverse consequences that arise from your failure to protect your account login information. All activities that take place under your registered account will be deemed as authorized actions completed by you personally, and you accept full legal and financial responsibility for all these actions.

You may not use our platform for any unlawful, fraudulent, or unauthorized purposes. This includes but is not limited to creating fake user accounts with stolen information, uploading malicious code or harmful software to our website, scraping product data or user information through automated crawlers without our prior written permission, or using our platform to sell, resell, or distribute our products in violation of relevant local commercial regulations.

3. Product Information, Pricing, and Order Processing

We make every possible effort to present product details on www.tikajdoo.com as accurately as possible, including product images, functional descriptions, material specifications, size parameters, and usage instructions. All our listed kitchen tools are confirmed to be food-grade, sturdy, and built for long-term daily home cooking use, and we will correct any confirmed errors in product information on our platform promptly once they are identified. However, minor visual differences caused by individual display screen settings may occur, and such minor differences will not be classified as product quality defects that trigger free replacement eligibility.

All product prices displayed on our website are final, with no extra hidden charges added at checkout, which fully complies with our promise of full pricing transparency to all customers. TIKA j.d.o.o. reserves the right to adjust product pricing on our platform at any time, to respond to raw material cost changes, logistics fee fluctuations, or promotional activity arrangements. The price applicable to your order will be the exact amount displayed on the product page at the moment you complete your payment, and price adjustments that occur after your payment is confirmed will not affect the validity of your existing paid order.

Once you submit an order and complete payment successfully, our team will send you an automatic order confirmation email to your registered email address to acknowledge that we have received your order details. You can contact us within 2 hours after placing the order to modify your delivery address, add extra items to your existing order, or cancel the order completely freely before it is dispatched from our warehouse. After the 2-hour window passes and your order is marked as dispatched from our local Ivanec warehouse, you can no longer cancel the order directly, and you will need to follow the return and refund policy rules that are posted on our website if you no longer need the items after receiving the parcel.

We offer free standard domestic shipping for all orders over 200 HRK across Croatia, and a flat low-rate shipping fee of 25 HRK is applied to all orders with a total value under 200 HRK. We also welcome bulk orders, and can offer custom quotes for small local hospitality business clients with preferential bulk pricing and customized shipping arrangements, with all terms clearly stated in the custom quotation before the business client confirms the order.

4. Payment Terms

All payments for orders placed on www.tikajdoo.com are processed through our PCI DSS-compliant third-party payment processors that meet global highest data security standards. We support all major local Croatian payment methods including bank cards, bank transfer payments, and popular local digital payment tools, with all transaction processes fully encrypted to protect your payment information. TIKA j.d.o.o. will never store your full payment card number, CVV code, or other sensitive payment details on our internal servers, to eliminate any risk of sensitive payment data leakage.

You confirm that all payment methods you use to settle orders on our platform belong to you legally, and you have full authorization to use them for transaction purposes. If your payment provider raises any disputes or chargeback requests against your completed order without valid justification, we reserve the right to restrict your access to our platform, suspend your user account, and pursue corresponding legal remedies to protect our legitimate business rights.

5. Return, Exchange, and Refund Rules

All return and after-sales services on our platform strictly follow the rules specified in our official Refund and Returns Policy posted on www.tikajdoo.com. Unopened and unused products can be returned within 14 days from the date you receive the parcel, for a full refund or exchange of the same product type. As a non-negotiable core clause that forms part of these Terms of Service, we do not accept any pure refund requests that do not require you to return the purchased physical product to our designated return address. Under no circumstances will we issue a full or partial refund if you retain the full purchased items in your possession, which applies to all non-defective products, as well as all intact orders that customers no longer wish to keep after purchase. The only exception to this rule is when you submit a valid order cancellation request within the 2-hour window after you complete payment, before your order is dispatched from our warehouse, when no physical product has been shipped to you at all.

We provide full after-sales support for defective or transit-damaged items. If you receive a faulty or damaged product that is not caused by improper use after delivery, you can submit clear photos or short videos that show the defect to our support team within 48 hours after receiving your parcel. After we verify the problem, we will replace the defective item for free as soon as possible, and cover all the costs for return shipping and reshipping the new replacement product. For all such defective product scenarios, you are still required to return the faulty original item to our team before we arrange the replacement shipment, in alignment with our no pure refund policy.

Once we receive and inspect your returned product and confirm that it fully meets all return eligibility requirements, your refund will be credited back to your original payment method within 3 to 7 working days. The exact arrival time of the refund will depend on the processing speed of your specific payment service provider, and we will provide you with a full refund confirmation email once the refund transaction is initiated on our end.

6. Intellectual Property Rights

All content published on www.tikajdoo.com, including but not limited to all product images, website page design layouts, brand logos, text descriptions, video demonstration content, platform interface elements, and all original written content published on our blog and FAQ sections, is the exclusive intellectual property of TIKA j.d.o.o. and our authorized partners. These copyrights are protected by the copyright laws of the Republic of Croatia, the copyright regulations of the European Union, and relevant international intellectual property treaties.

Without obtaining explicit prior written permission from TIKA j.d.o.o., no user or external third party is allowed to reproduce, distribute, modify, publicly display, or commercially use any of the intellectual property content from our platform for non-personal purposes. You may not embed our product images, full product descriptions, or other proprietary content on external third-party e-commerce platforms, independent retail websites, or social media commercial accounts for resale or promotional purposes that are not authorized by us. If we identify any intellectual property infringement actions against our proprietary content, we reserve the right to pursue full legal compensation and remedies through competent local judicial authorities.

7. User Conduct and Prohibited Activities

When you use our www.tikajdoo.com platform, you agree that you will not engage in any of the following prohibited activities:

• Posting, uploading, or transmitting any unlawful, harmful, defamatory, offensive, or infringing content in public product review sections, customer support chat messages, or contact form submissions
• Tampering with, modifying, or attempting to hack our website server code, database structure, or platform security systems to gain unauthorized access to non-public data
• Submitting false or fraudulent order information with malicious intent, or repeatedly placing orders and then rejecting delivery without valid justification, which creates unnecessary operational burden for our logistics and warehousing teams
• Impersonating other individuals, business entities, or TIKA j.d.o.o. official staff to mislead other platform users to provide private information or make payments to unauthorized accounts
• Conducting any commercial resale activities of our purchased kitchen tools in large volumes without our written authorization, which violates our brand distribution rights and may harm the consistency of our product quality and service standards for other customers

If we determine that you have violated any of the above prohibited activity rules, we reserve the right to immediately suspend or permanently terminate your registered user account, restrict your future access to all services on our website, and take corresponding legal measures if the violation causes measurable economic losses or reputation damage to TIKA j.d.o.o..

8. Limitation of Liability

TIKA j.d.o.o. will not be held liable for any indirect, incidental, consequential, or punitive damages that arise from your use of our website or purchased products, including but not limited to lost profits, lost business opportunities, temporary data losses, or minor operational disruptions, even if we have been notified in advance of the possibility of such potential damages. Our total maximum aggregate liability for any disputes related to our services or products will never exceed the exact total amount you paid for the specific corresponding order that triggers the dispute.

We do not guarantee that access to our website will be 100% uninterrupted and completely error-free at all times. Short temporary service outages may occur due to regular website system maintenance, server hardware upgrades, unexpected network failures, or force majeure events including natural disasters, extreme weather, public health emergencies, or changes in local government regulatory requirements. We will make reasonable efforts to notify users in advance of planned maintenance activities that will affect website access, and minimize the duration of any unplanned service interruptions as soon as possible.

9. Dispute Resolution

Any disputes, disagreements, or claims that arise from your usage of www.tikajdoo.com services, your order transactions, or these Terms of Service, will first be resolved through friendly good-faith negotiations between you and our TIKA j.d.o.o. support team. If the dispute cannot be resolved through friendly negotiation within 30 days from the date the dispute is raised, both parties agree that the exclusive jurisdiction for handling the dispute will belong to the competent local courts in Ivanec, Republic of Croatia, and the agreement will be governed and interpreted in full accordance with the commercial and consumer protection laws of Croatia and applicable European Union regulations.

10. Modifications to Terms of Service

TIKA j.d.o.o. reserves the full right to update, revise, or modify these Terms of Service at any time, to reflect changes in our service scope, new features launched on our e-commerce platform, adjustments to local legal requirements, or reasonable business operation needs. When material revisions are made to this document, we will update the “Effective Date” marked at the top of the Terms of Service, and post a prominent announcement on the homepage of www.tikajdoo.com to notify all users of the changes. Your continued use of our website services after the effective date of the revised Terms of Service will be deemed as your full acceptance and agreement to all the new modified clauses. If you do not agree with the updated terms, you should stop accessing our platform and place no new orders on our website.

If you have any questions about any clause in this Terms of Service, feel free to contact our official support team via our listed phone number, email, or postal address at any time. Our team will respond to your inquiry within 7 working days, and provide clear, detailed explanations to ensure you fully understand all the rights and obligations outlined in this agreement.